Privacy policy
Last updated: October 2025
Finesse Hair & Beauty By Coco operates this store and website to provide you with a premium shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
- Contact details: name, address, email, and phone number.
- Financial information: payment details and transaction data.
- Account information: login credentials and preferences.
- Transaction data: items viewed, added to cart, purchased, returned, or exchanged.
- Communications: messages or attachments submitted via our contact form or email.
- Device & usage data: IP address, browser type, and how you interact with our website.
➡️ If you submit attachments or files through our contact form, they will only be used to process and respond to your enquiry.
Personal Information Sources
- Directly from you (checkout, email, contact form).
- Automatically (cookies, analytics, and similar technologies).
- From service providers (Shopify, couriers, and payment processors).
- From marketing or analytics partners.
How We Use Your Information
- Provide & improve our services: process orders, handle payments, manage returns, and deliver products.
- Marketing & promotions: send offers, newsletters, and updates (you can opt out any time).
- Security & fraud prevention: detect and prevent suspicious activity.
- Customer support: respond to enquiries and requests efficiently.
- Legal compliance: meet our obligations under applicable laws.
We rely on legitimate interest, contractual necessity, or consent as our legal bases for processing personal data.
How We Disclose Your Information
- To Shopify (for hosting, checkout, and analytics).
- To third-party couriers and payment processors involved in fulfilling your order.
- To marketing or advertising partners (for limited, consented activities).
- To legal authorities if required to comply with laws or defend our rights.
Relationship with Shopify
Our online store is hosted by Shopify, which also processes some customer data to operate its eCommerce platform. You can review Shopify’s full privacy practices here:
https://www.shopify.com/legal/privacy
Cookies & Preference Management
We use cookies to personalise your experience, improve functionality, and analyse website traffic. You can manage your preferences or withdraw consent at any time using the “Cookie Preferences” link in our footer or cookie banner. Required cookies that enable site security and checkout cannot be disabled.
Data Security & Retention
We take reasonable technical and organisational measures to protect your data. However, no online system is completely secure. We retain personal information only as long as necessary to fulfil our obligations, comply with legal requirements, and maintain business records.
Your Rights
- Access, correct, or delete your data.
- Withdraw consent at any time.
- Object to certain processing or request data portability.
- Manage marketing preferences and unsubscribe at any time.
UK and EEA residents also have the right to object to automated processing and lodge a complaint with the Information Commissioner’s Office (ICO) or their local data protection authority.
International Transfers
Your personal data may be processed or stored outside the UK or EEA. When this occurs, we rely on lawful safeguards such as Standard Contractual Clauses or adequacy decisions to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date. Please check periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 support@finessehairbeautybycoco.co.uk
📍 Finesse Hair & Beauty
10 Anglesey Place, Newcastle upon Tyne, ENG, NE4 6JF, GB
This address is for legal and regulatory correspondence and authorised product returns only. It is not open to the public and visits are not permitted.
For data protection purposes, Finesse Hair & Beauty By Coco is the data controller of your personal information.