Shipping policy

Last updated: October 2025

We offer worldwide tracked shipping from the United Kingdom, ensuring your order arrives safely and efficiently wherever you are. Thank you for shopping with Finesse Hair & Beauty By Coco. This policy outlines our processing times, delivery methods, and other important details.

📦 Processing Time

All orders are processed within 3–12 working days before dispatch. This allows for product preparation, quality checks, and high order volumes. Processing time is not included in courier delivery estimates. Business days exclude weekends and UK public holidays.

You will receive a dispatch confirmation email with tracking details once your order has shipped.

🇬🇧 UK Shipping

  • Courier Options: Royal Mail, Yodel, or DPD — selected at checkout.
  • Estimated Delivery Time: 2–5 working days after dispatch.

We only work with trusted UK couriers known for reliable and secure delivery.

🌍 International Shipping (Europe, Africa, America, Asia & Oceania)

  • Coverage: Europe, Africa, North & South America, Asia, and Oceania.
  • Courier Options: DPD International or equivalent tracked global courier.
  • Estimated Delivery Time: 5–15 working days after dispatch (destination dependent).
  • Customs & Import Fees: Buyers are responsible for any VAT, duties, or handling charges. To avoid unexpected costs, check your local customs website or contact your postal/import authority before ordering.

Please ensure your full address, postcode, and contact number are correct to prevent customs or courier delays.

💸 Shipping Fees

Shipping charges are calculated at checkout based on weight, size, and destination. Postage costs are non-refundable, including for refused or returned parcels.

If your order includes multiple items, they may be shipped separately depending on stock availability.

🎁 Secure Packaging

Every order is sealed in protective, branded packaging to ensure your hair arrives in perfect condition — soft, fresh, and ready to install.

If branded packaging is temporarily unavailable, a high-quality generic alternative will be used to avoid delays. All generic packaging features an official Finesse Hair & Beauty By Coco authenticity stamp. This does not affect the safety, quality, or presentation of your order.

🧴 Quality & Hygiene Promise

Every item is inspected before dispatch and sealed under hygienic conditions to preserve quality during transit.

📮 Tracking & Notifications

All orders include tracking. You’ll receive a tracking number via email upon dispatch. Please allow 24–48 hours for tracking to update.

🚫 Incorrect Addresses & Delivery Issues

Please double-check your shipping address before ordering. If a parcel is returned to us due to an incorrect address, a redelivery charge will apply. We are not responsible for missed deliveries due to address errors or failed courier attempts.

📌 Delays & Disruptions

  • Courier backlogs or strikes
  • Customs checks (international only)
  • Weather disruptions
  • Incorrect shipping information provided at checkout

Please allow extra time for orders placed during UK bank holidays or peak festive periods.

📦 Lost or Damaged Parcels

In the rare event a parcel is lost or damaged in transit, we’ll work with the courier to resolve the issue in line with their claims process. We always aim to find a fair and timely solution.

🛒 Pre-Orders & Custom Items

Items marked as Pre-Order or Custom Made may exceed standard processing times. See the product page for lead times.

Custom or Bespoke Orders: Products made to your specifications are non-refundable and non-returnable once production has begun. You may request to cancel or amend within 24 hours of purchase if production has not yet started. After this period, or once work commences, the purchase becomes final.

This policy ensures each bespoke item is crafted with precision and care.

For information on returns or exchanges, please see our Return & Exchange Policy.

🔄 Returns & Address Information

If a return is authorised, our returns team will provide the correct return address and instructions via email.

All returns must comply with our Return & Exchange Policy.

Please do not send items back without prior authorisation.

🤝 Our Delivery Promise

Every order is handled with care, packed securely, and dispatched using trusted couriers. We strive to meet our delivery targets and keep you informed.

💖 Trusted & Transparent Shipping

We partner with reputable carriers and provide full tracking on every parcel.

❓ Need Help?

Questions about delivery? Email: support@finessehairbeautybycoco.co.uk

By placing an order, you agree to our Terms of Service and acknowledge that our Shipping, Return & Exchange, and Privacy Policies form part of these terms.